Privacy Policy

Last updated: June 10, 2025

This Privacy Policy describes how Snimo ("we," "our," or "us") collects, uses, processes, discloses, retains, and protects your information when you use our mobile application (the "App") and related services. By using the App, you consent to the data practices described in this Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Account Information: Email address, name, and profile information when you create an account
• Device Information: Device type, operating system, unique device identifiers, IP address, mobile network information, and crash reports
• Usage Data: Information about how you use our App, including features accessed, time spent, and interaction patterns
• Log Data: Server logs, device event information, and cookies
• Transaction Data: If you make purchases, we collect billing and payment information (processed by our payment providers)

1.2 Content You Provide

We collect and process the photos you upload to our App for the purpose of converting them into videos. This includes:

• Image data from photos you upload
• Any metadata embedded in those photos (such as location, time, camera settings)
• The resulting videos created from your photos

2. How We Use Your Information

2.1 Service Delivery

We use your information to:

• Provide, maintain, and improve our App and services
• Process and transform your photos into videos using our third-party AI technology provider
• Authenticate your identity and manage your account
• Process transactions and send related information
• Send service notifications and updates

2.2 AI Processing of Your Photos

Our core service uses artificial intelligence to transform your static photos into dynamic videos. This process involves:

• Image Analysis: Our third-party AI systems analyze the content, composition, subjects, and elements of your photos
• Motion Synthesis: Creation of natural, realistic motion from static elements in your photos
• Neural Processing: Application of deep learning models to generate video outputs
• Quality Enhancement: Additional processing to improve visual quality and stability

We want to be completely transparent about how our AI uses your photos:

• Your photos are processed by our third-party AI service provider for video generation
• We do not use your photos or videos to train AI models
• The AI processing is performed in secure cloud environments with strict access controls
• Original photos and generated videos are stored according to our retention policies (see section 4)

2.3 Communication and Marketing

With your consent, we may use your information to:

• Send you promotional messages and updates about our services
• Provide personalized content and recommendations
• Conduct surveys and collect feedback

You can opt out of marketing communications at any time through your account settings or by using the unsubscribe link in our emails.

2.4 Analytics and Improvement

We use data analytics to:

• Understand how users interact with our App
• Measure the performance and effectiveness of our features
• Detect and address technical issues
• Make data-driven decisions for product development

3. How We Share Your Information

3.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who perform services on our behalf, such as:

• AI Processing Service: We use a third-party AI service provider to process your photos and generate videos. Your photos are shared with this provider solely for the purpose of video creation. You can review their privacy policy at https://klingai.com/global/docs/privacy-policy
• Cloud Infrastructure Providers: Hosting our services and storing your content
• Payment Processors: Processing subscription payments and transactions
• Analytics Services: Helping us understand app usage and performance
• Customer Support Tools: Assisting with user inquiries and support

These providers are contractually obligated to use your information solely for providing services to us and in compliance with applicable privacy laws.

3.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request. We may also disclose information when we believe disclosure is necessary to protect our rights, investigate fraud, or respond to a government request.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our App of any change in ownership or uses of your personal information.

3.4 With Your Consent

We may share your information with third parties when you explicitly consent to such sharing. For example, if you choose to share your created videos directly to social media platforms through our App.

4. Data Retention and Storage

4.1 Storage Period

We retain your personal information and content for different periods depending on the type:

• Account Information: Stored for as long as you maintain an active account, and for a reasonable period afterward for legal and operational purposes
• Uploaded Photos and Generated Videos: We store your data as long as your subscription is valid. After subscription cancellation or expiration, your content will be deleted within 30 days unless you have a valid backup or archive request
• Usage Data: Retained for up to 24 months to support analytics and service improvement

4.2 Subscription-Based Storage

Your uploaded photos and generated videos are stored as long as your subscription remains active. Upon subscription cancellation or expiration:

• You will receive a notice before deletion
• Content will be automatically deleted after 30 days
• You can download your content before deletion
• No recovery is possible after the deletion period

4.3 Data Storage Security

Your data is stored in secure cloud environments with industry-standard encryption:

• Photos and videos are encrypted both in transit and at rest
• We implement access controls and authentication to limit data access
• Regular security audits and vulnerability assessments are conducted

5. Your Privacy Rights and Choices

5.1 Access and Control

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information and content
• Restriction: Limit how we use your information
• Portability: Receive your information in a structured, commonly used format
• Objection: Object to processing of your information
• Withdraw Consent: Revoke previously given consent

You can exercise many of these rights directly through your account settings in the App. For additional assistance, please contact us using the details provided in Section 10.

5.2 AI Processing Choices

You have choices regarding how our AI technology processes your photos:

• Delete previously uploaded photos and generated videos at any time (subject to subscription status)
• Request information about the specific AI processing applied to your content

5.3 Account Deletion

You can delete your account at any time through the App settings. When you delete your account:

• Your profile information will be removed
• Your uploaded photos and generated videos will be deleted from our active systems
• Some information may be retained in backup systems for a limited time
• Information required for legal compliance may be retained as required by law

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction:

• Encryption: Data encryption for sensitive information in transit and at rest
• Access Controls: Strict authentication and authorization for data access
• Security Monitoring: Continuous monitoring for suspicious activities
• Regular Testing: Security testing and vulnerability assessments
• Employee Training: Security awareness and data protection training

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

7. International Data Transfers

We may process and store your information on servers located in various countries, including outside your country of residence. When we transfer your information to different countries, we take steps to ensure that your information receives an adequate level of protection, including:

• Implementing appropriate safeguards such as Standard Contractual Clauses
• Ensuring compliance with applicable data protection laws
• Applying the same level of protection regardless of where the data is processed

8. Children's Privacy

Our App is not intended for use by children under the age of 13 (or higher age if required by local law). We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will promptly delete it. If you believe we might have any information from or about a child, please contact us immediately.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date at the top of this policy
• Sending an email notification to registered users (for significant changes)
• Displaying a notice in the App

We encourage you to review this Privacy Policy periodically to stay informed about our data practices.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: privacy@snimo.app
• Website: https://snimo.app/contact
• Mail: Snimo Privacy Team, 123 AI Avenue, San Francisco, CA 94105, USA

We will respond to your inquiry as soon as possible, typically within 30 days.

11. Data Protection Officer and EU Representative

For users in the European Economic Area (EEA) or the United Kingdom:

• Data Protection Officer: dpo@snimo.app
• EU Representative: Snimo EU Representative, 1 Digital Square, Dublin 2, Ireland

12. Regulatory Compliance

12.1 GDPR Compliance

For users in the European Economic Area (EEA) or the United Kingdom, we comply with the General Data Protection Regulation (GDPR) and the UK GDPR. The legal bases for processing your information include:

• Contract: Processing necessary for the performance of our contract with you
• Legitimate Interests: Processing necessary for our legitimate interests, such as improving our services
• Consent: Processing based on your specific consent (e.g., for marketing communications)
• Legal Obligation: Processing necessary to comply with legal obligations

12.2 California Privacy Rights

California residents have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale or sharing of personal information
• Right to non-discrimination for exercising CCPA rights
• Right to limit use and disclosure of sensitive personal information
• Right to correct inaccurate personal information

California residents can exercise these rights by contacting us using the information in Section 10.

Effective date: June 10, 2025